Terms & Conditions


This document establishes the conditions of use of the website www.selubra.com, as well as the conditions of purchase of products through the same (hereinafter, the "General Conditions"). Our Privacy Policy and our Cookies Policy shall also form an integral part of these General Conditions. By accessing and browsing this website or using its services, you expressly and fully accept these General Terms and Conditions and the documents referred to in them. For this reason, we recommend that you read them carefully. If you do not agree with their content, you should not use this website. If you have any questions regarding the General Terms and Conditions or the Privacy and Cookies Policy, you can contact us by any of the means described below. We reserve the right to update, replace and change any part of the terms and conditions. It is the customers and visitors' own responsibility to check periodically for changes in our terms and conditions.    By continuingly using or accessing our website you accept the changes and updates that have been made in our terms and conditions.


This website is hosted by shopify, they provide the platform that allows us to sell our jewelry. Selubra jewelry is founded by BATUDO HOLDING B..V (hereinafter, "Selubra" or "we"), a Dutch company registered at The Netherlands Chamber of Commerce KVK 78086205 Location no. 000045737940 Mercatorstraat 145-2, 1056RD, Amsterdam with email selubrajewelry@gmail.com.                                                                                                  


By using our website and placing orders through it, you agree to: - Not to place any false or fraudulent orders, nor to register or place orders by deliberately providing false or inaccurate information or by impersonating a third party. - Not to carry out any action aimed at damaging, blocking, damaging, rendering useless, overloading, temporarily or permanently, the functionalities, tools, contents and/or infrastructure of the website, in such a way as to prevent its normal use. - Not to use any of the materials and information contained in this website for illicit purposes expressly prohibited in these General Conditions of use, which are contrary to the rights and interests of Selubra, its users and/or third parties. - To periodically review these General Conditions, or any other applicable conditions, checking the changes that, where appropriate, may have been made. Likewise, it is expressly forbidden to introduce hyperlinks for commercial purposes on websites not belonging to Selubra, which allow access to our website, without prior consent. The existence of hyperlinks on external websites does not imply in any case the existence of commercial or mercantile relations with the owner of the website where the hyperlink is established, nor the acceptance by Selubra of its contents or services. The User will be responsible for all damages of any nature that Selubra or any third party may suffer as a consequence of the non-fulfilment of any of the obligations to which they are subject by virtue of these General Conditions or the law in relation to the access and/or use of this page.                                                                                                                


The articles offered through the website www.selubra.com will be available in the following territories: European union.                                                                                                                   


By placing an order on the www.selubra.com website, you are making an offer to purchase subject to the terms and conditions set out in these Terms and Conditions and you agree with the estimated production time inditated at the product page. To place your order, you must follow the online purchase procedure and click on "Authorise payment". If your offer is accepted by Selubra, you will receive an e-mail confirmation that your order has been processed (the "Order Confirmation"). We will also inform you by e-mail that the product has been shipped (the "Shipping Confirmation"). The contract for the purchase of a product will only be formed when we send you the Dispatch Confirmation. Although we will do our best to always process all orders, there may be exceptional circumstances that require us to refuse to process an order after we have sent the Order Confirmation, and we reserve the right to do so at any time, at our sole discretion. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. If your offer is not accepted and your account has already been debited, the amount will be refunded in full. By placing an order, you undertake that all information and personal details are true and accurate and that you are authorized to pay for the items ordered using the relevant credit or debit card and that there are sufficient funds in the relevant account to cover the cost of the order.                                                                                               


The price of the products will be as stated on our website from time to time, except in the case of obvious error. These prices may change at any time, but except in the above case, any changes will not affect orders in respect of which we have already sent you a Confirmation of Order      


By ordering on Selubra.com you accept that the products are handcrafted and made by order and therefore the right of withdrawal is not applicable. Once the order is placed the process of making a jewelry piece starts right away to comply with the indicated delivery time. Small changes on size are, within 24 hours after receiving your order confirmation, possible by sending an request email to selubrajewelry@gmail.com


All jewelry is handcrafted, made from raw materials. Every piece can therefore contain small imperfections and may slightly vary. Due to the fluctuations in the financial market our jewelry is excluded from the 14 days return and/or refund policy. Products that are sized can be exchanged, this policy only applies if a size is indicated at the product page. The return request must be submitted within 7 days after receiving the order and can be returned within 14 days from the submission date.The costs and responsibility for the return are for the customer. All shipping costs are non-refundable.The returned item must be unused,unworn and in the same condition as received with the original tags and packaging. Products returned to us that do not meet the above mentioned conditions will be declined, in that case we will inform the customer on this by sending an email. Please keep these terms in mind before check-out. In case of a defect, or your product arrives opened or damaged, Selubra will be responsible and cover the shipping costs incurred in returning the products if the return is due to our mistake.  The refund will occur once we have received and reviewed your returned product. Depending on your bank, the transaction usually takes between 3 and 5 working days. 


Selubra's jewelry is made to stand the test of time. If, in the unfortunate case a defect occurs that can be considered a faulty during the workmanship we offer a warranty of twelve months. A repair will be provided concerning the defect or a replacement of the product. Selubra will be responsible and cover the shipping costs for returning the product in case of a defect. Tarnish of silver is a typical characteristic of this natural product and therefore cannot be considered defects. As well as damage caused by improper use or neglect, nor due to normal wear, tear and aging. Care and cleaning tips are indicated at the product page. Defects can be submitted by sending a email to selubrajewelry@gmail.com        


If you have any further questions please contact us at selubrajewelry@gmail.com